Refund Policy

IVYTECH INSTITUTE LLP, operating as DevOps Institute Mumbai
Campus address: 2nd Floor, Awfis, Kalpataru Prime, Neheru Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604
Phone / WhatsApp: 084510 86339

Last updated: 12 November 2026

This Refund Policy explains when and how you may request a refund of programme fees paid to DevOps Institute. It should be read with our Terms and Conditions. If a mandatory legal right gives you a remedy that is more favourable than this Policy, that legal right applies.

1. When you may request a refund

A refund may be requested within 7 days after the first class of your batch starts.

  • The 7-day window is counted from the date of the first scheduled class of the batch in which your seat was confirmed, whether or not you attended that first class.
  • The request must reach us, through one of the methods below, on or before the seventh day.
  • A request sent after this window will not ordinarily be considered, except where Indian law requires us to consider it, or where we agree otherwise in writing in exceptional circumstances.

2. How to make a request

To request a refund, contact us within the window using any of the following:

  • Phone or WhatsApp: 084510 86339
  • In person at the campus address above, during Mon–Sat, 10:30 am–7:30 pm
  • Email to our student-support or grievance contact, once that address is published on this website

Please include:

  • Your full name and the phone number used at enrolment
  • Your batch or programme name, and the date of the first class if you have it
  • The fee amount you paid, the date of payment, and the payment reference if you have it
  • A brief reason for the request (optional, but it helps us process the request)

We may ask you to confirm the request in writing (including WhatsApp or email) and to share proof of payment. We may also need to verify your identity.

3. How we review a request

Once we have received a complete request within the window:

  1. We will acknowledge it and confirm whether it was received inside the 7-day period.
  2. We will check your enrolment record, the first-class date, and the fees received.
  3. We will write to you (WhatsApp, email or both) to confirm whether the request is approved and, if it is approved, the amount to be refunded.

If any part of the fee was paid to a third party (for example, a financing or payment partner), that portion may be subject to that partner’s own process as well as this Policy. We will tell you if that applies.

4. Mode and timeline of the refund

If a refund is approved:

  • Mode of refund: To the original mode of payment, or by bank transfer/UPI to the account details you provide.
  • Timeline for the refund: Within 5–7 business days of approval.

We will not be able to complete a refund until you have given us any bank or payment details reasonably required for the approved mode, where those details are not already on our records. Any payment-gateway or bank charges that are not recoverable by us may be deducted if that was disclosed to you at the time of payment, or as required by the payment provider; we will state any such deduction when we confirm the amount.

5. After the 7-day window

After the 7-day window has ended, fees are not refundable under this Policy, including if you later discontinue the programme, miss classes, change your mind, relocate, or fail to meet attendance or assessment requirements. We may, at our sole discretion, offer a batch transfer or another academic adjustment, but that is not a refund and is not promised.

This section does not affect any remedy that cannot be excluded under applicable law.

6. Cancellation by us

If we cancel a batch before it starts, or we are unable to deliver the programme you enrolled for, we will offer you a transfer to a later batch or a refund of the fees you have paid for that programme. In that case the 7-day window does not restrict the refund, and the mode and timeline will be the same as in section 4 once those details are confirmed.

7. Contact

DevOps Institute
2nd Floor, Awfis, Kalpataru Prime, Neheru Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604
Phone / WhatsApp: 084510 86339
Hours: Mon–Sat 10:30 am–7:30 pm; Sunday closed

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