Privacy Policy

IVYTECH INSTITUTE LLP, operating as DevOps Institute Mumbai
Website: https://devopsinstitutemumbai.co.in/

Registered / campus address: 2nd Floor, Awfis, Kalpataru Prime, Neheru Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604
Phone / WhatsApp: 084510 86339

Last updated: 12 November 2026

This Privacy Policy explains how DevOps Institute (“we”, “us”, “our”) collects, uses, stores, shares and otherwise processes digital personal data of visitors and enquirers (“you”, “your”) in connection with our website and our enrolment and support communications. We process this data as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the rules made under it.

By submitting a form on our website, contacting us by phone or WhatsApp, or otherwise sharing your details with us, you confirm that you have read this Policy. Where the DPDP Act requires consent, we will ask for it before we process your personal data for that purpose.

1. Personal data we collect

We may collect and process the following personal data:

  • Lead and enquiry data that you type into our website forms, or that you send us by phone, email or WhatsApp: typically your name, phone number and email address, and any message, course interest or campus preference you include.
  • WhatsApp communications: your WhatsApp number, the content of messages you send us, and our replies, including fee and batch information we share after you contact us.
  • Technical and usage data collected automatically when you use the website, such as IP address, browser type, device type, pages viewed, referring URL, approximate location derived from IP, and timestamps.
  • Cookie and advertising identifiers used by the tools described in the cookies section below (Meta Pixel, Google Analytics 4, Google Ads and Microsoft Clarity), which may include cookie IDs, click identifiers (for example gclid or fbclid), and similar online identifiers.
  • Session-interaction data collected by Microsoft Clarity, such as clicks, taps, scrolling and a replay of how a page was used. We do not ask Clarity to collect payment-card details, and you should not submit passwords or other highly sensitive information through our public forms.

We do not require you to create an account to browse the website. We do not seek to collect special-category or children’s data through our lead forms. Our programmes are offered to graduates, and we expect enquirers to be 18 years or older.

2. How we collect it

  • Directly from you, when you fill a lead form, call us, email us, or message us on WhatsApp.
  • Automatically, through cookies, pixels and similar technologies when you visit the website or arrive from an advertisement.
  • From you during later follow-up, for example if you share additional details so we can advise you on eligibility, batches or fees.

3. Why we use your data

We use personal data only for the following purposes:

  • To respond to your enquiry and to contact you about our DevOps programmes, eligibility, batches, campus visits and enrolment.
  • To share course and fee information with you on WhatsApp or by phone after you contact us. We do not publish fees on the website.
  • To maintain a record of enquiries, conversations and enrolments, and to provide student support where you enrol.
  • To measure how the website is used, to fix errors, and to improve content and lead forms (Google Analytics 4 and Microsoft Clarity).
  • To measure and improve our advertising, including conversion tracking and remarketing, through Meta Pixel and Google Ads.
  • To meet legal, accounting, tax, dispute and regulatory requirements.

Under the DPDP Act, we rely on your consent for processing that needs consent (including most marketing and non-essential cookies and advertising tools). We may also process certain data for uses the DPDP Act treats as legitimate, such as responding to a request you initiated, complying with law, or employing staff, where those uses apply.

4. Consent and withdrawal

Where we process your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawfully carried out before you withdrew consent, and it does not affect processing we must continue in order to comply with law.

To withdraw consent, or to ask us to stop WhatsApp, phone or email follow-ups, contact us using the details in the Grievance Officer section below, or message us on WhatsApp or call 084510 86339 and say that you wish to withdraw consent or to be removed from follow-up. We will action a clear withdrawal request without undue delay.

You may also refuse or delete cookies in your browser settings, and you may use the opt-out or ad-preference tools offered by Google, Meta and Microsoft. Blocking cookies may affect website analytics and advertising measurement, and some site features may not work as intended.

5. Cookies and tracking technologies

Our website may use first-party and third-party cookies, pixels and similar technologies:

  • Essential cookies needed for the site to load and function, including any cookie that stores a basic consent preference.
  • Google Analytics 4 (GA4) to understand traffic and how pages are used.
  • Google Ads to measure whether advertisements led to an enquiry, and to show or limit advertising.
  • Meta Pixel (Facebook / Instagram) to measure campaign performance and to show or limit advertising on Meta platforms.
  • Microsoft Clarity to understand how visitors use pages, including session replays and heatmaps, so we can improve usability.

These tools may set cookies or read identifiers on your device and may receive your IP address and pages visited. The providers act as our processors or, in some advertising cases, as independent data fiduciaries / controllers for their own purposes under their own policies. Please also read the privacy policies of Google, Meta and Microsoft.

You can manage cookies through your browser, and you can withdraw consent as described above. We recommend that a consent banner is used so that non-essential cookies, the Meta Pixel, Google Ads and Clarity run only after consent.

6. WhatsApp follow-ups

If you give us a phone number, we may contact you on WhatsApp (and by phone or SMS) to answer your enquiry and, if you wish, to share fees, batch dates and enrolment steps. WhatsApp is a service of Meta. Your messages are processed on WhatsApp’s systems in accordance with WhatsApp’s terms and privacy policy. Please do not send payment-card numbers or other sensitive credentials over WhatsApp.

You can ask us at any time to stop WhatsApp follow-ups. That request will not automatically delete a conversation history we already hold, which we may retain as described in the retention section, unless you also ask us to erase your data and we are not required to keep it.

7. Who we share data with

We do not sell your personal data. We may share it with:

  • Our authorised staff and campus team who need it to answer your enquiry or to support your enrolment.
  • Service providers who process data on our instructions, including website hosting, form tools, email or messaging tools, and the analytics and advertising providers named above (Google, Meta and Microsoft).
  • Professional advisers, such as accountants or legal counsel, where needed.
  • A court, government authority or regulator, if the law requires us to disclose data, or to protect our legal rights, students or the public.

If we use a processor, we take reasonable steps to ensure they process the data only for our instructions and with appropriate security.

8. Retention

We keep personal data only for as long as it is needed for the purposes set out in this Policy, or for as long as Indian law requires us to keep it (for example, tax, accounting or dispute records). Enquiry and WhatsApp lead records are typically kept while your enquiry is active and for a reasonable period afterwards so we can resume a conversation, answer a follow-up, or defend a claim, and are then deleted or irreversibly anonymised. Analytics and advertising data are retained according to the settings we apply in each tool and the provider’s retention limits.

If you would like a more specific retention period for a category of data, please contact our Grievance Officer.

9. Your rights under the DPDP Act, 2023

Subject to the conditions and exceptions in the DPDP Act, you have the right to:

  • Access a summary of the personal data we hold about you, and the processing activities we carry out.
  • Ask us to correct, complete or update inaccurate or incomplete personal data.
  • Ask us to erase personal data that is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and we have no other lawful ground to retain it.
  • Withdraw consent, as described above.
  • Nominate, in the manner prescribed under the DPDP Act, a person to exercise your rights in the event of your death or incapacity, once those provisions apply.
  • Have a grievance considered by our Grievance Officer, and, if you are not satisfied, to approach the Data Protection Board of India in accordance with the DPDP Act.

To exercise these rights, contact the Grievance Officer using the details below. We may need to verify your identity before we act on a request. We will respond within the time required by law.

10. Security

We take reasonable organisational and technical steps to protect personal data against unauthorised access, use, alteration, disclosure or loss. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

11. Cross-border processing

Some of our service providers (including Google, Meta and Microsoft) may process personal data on servers outside India. We will not transfer your personal data to a country or territory that the Central Government has restricted under the DPDP Act. Where an international transfer is otherwise permitted, it remains subject to this Policy and to the DPDP Act.

12. Children

Our website and programmes are directed at adults and graduates. We do not knowingly collect personal data from children (as defined under the DPDP Act). If you believe a child has given us personal data, please contact our Grievance Officer and we will take appropriate steps, including deletion where required.

13. Grievance Officer

Under the DPDP Act, you may raise a grievance with our Grievance Officer:

  • Name: Mahima Shah
  • Email: support@devopsinstitutemumbai.co.in
  • Postal address: 2nd Floor, Awfis, Kalpataru Prime, Neheru Nagar, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604
  • Phone: 084510 86339

Please include your name, the phone number or email you used with us, and a clear description of your request or complaint. We will acknowledge and address grievances in the manner and within the time required by the DPDP Act and the rules made under it.

If you are not satisfied with our response, you may escalate the matter to the Data Protection Board of India as provided under the DPDP Act.

14. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Where a change requires fresh consent under the DPDP Act, we will ask for that consent.

15. Contact

For any privacy question that is not a formal grievance, you can still write to the Grievance Officer, call 084510 86339, or visit us at the address above during Mon–Sat, 10:30 am–7:30 pm (Sunday closed).

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